Senior Customer Care Coordinator

Senior Customer Care Coordinator 

Application deadline: 18.06.2026 

Location: Norway 

Type of contract: Permanent

"Our people are the heart of Norwegian.
We embrace a culture of diversity, equality and inclusion.
Embracing this culture is critical to our business success and makes us stronger together.
Our people have different knowledge, experiences, and backgrounds,
but all share a passion for our vision; to become the most loved and trusted airline in Europe”.

Are you our new Senior Customer Care Coordinator?

As a Senior Customer Care Coordinator, you play a key role in delivering a high standard of customer service and operational support. You act as a subject-matter expert within the team, handling complex customer requests and supporting colleagues with your advanced system knowledge. You contribute to a smooth customer journey by resolving issues efficiently, ensuring accuracy in bookings and ticketing, and maintaining strong communication across all channels.

The role operates under an aggregated working time arrangement and follows a shift-based schedule aligned with a monthly roster. This includes working on weekends and national holidays, with shift lengths and working hours varying depending on operational needs.

What is it like to work at Norwegian:
Norwegian’s vision is to be the most loved and trusted airline in Europe, and our people are key to achieving that goal.

Here, you’ll find a diverse and dynamic workforce united by a shared purpose and passion for connecting people.

No matter your role, you’ll make engaging connections every day. We care for, encourage, and cheer each other on, celebrating new ideas and different ways of doing things.

So, fasten your seatbelt — your next exciting career journey starts here!

In this role you will be responsible for: 

• Ensuring excellent customer service across all communication channels by providing accurate information and booking assistance.
• Handling complex customer inquiries that require advanced Amadeus knowledge and experience.
• Supporting and guiding new users in Amadeus systems.
• Making outbound calls to customers when required.
• Contacting customers in cases of irregular operations.
• Performing administrative tasks to support business needs as required.
• Identifying urgent cases and escalating them to the relevant department or manager.
• Staying updated on system changes, updates, and operational procedures.

You are our ideal candidate if you have:

• Native-level fluency in one of the Scandinavian languages (written and spoken).
• English proficiency at a minimum B2 level (written and spoken).
• Advanced knowledge of Amadeus, including E-tickets, EMDs, booking, and reissuing.
• Experience with BSP/IATA pricing, tariffs, and refunds (advantageous).
• Strong computer literacy and experience with digital platforms.
• A customer-focused mindset with excellent written and verbal communication skills.
• Previous experience in frontline customer service within an airline, travel agency, or call center.

We can offer:

Joining Norwegian means more than just a competitive salary — it’s about being part of a community that values and rewards your contributions.

Here’s what you can look forward to:

• Travel in Europe and beyond with massively discounted employee priced tickets with Norwegian and our partner airlines
• We have good pension schemes
• Get comprehensive medical and travel insurance
• You will have the flexibility to combine working from our office and from home
• We offer a competitive salary
• Possibility to participate in activities run by Norwegian SportsClub 
• Opportunity to join our share saving plan

Could this be the start of an amazing journey?
If you love the thought of working with us, click the Apply Now button to complete your application. You will need to upload a recent copy of your CV.

Please note: We can only accept applications that have been submitted through our recruitment system. We will accept your CV in either English or a Scandinavian language.

Interested? Let’s talk! 

If you have any questions, feel free to reach out to: 

Monica Haugen
Team Leader Customer Care
Monica.Haugen@norwegian.com

“We care for each other, our customers and our environment as we navigate the skies together
- the Norwegian way”

Location: Norway 

Travel required:  

Application deadline: 18.06.2026 

About Norwegian

The Norwegian group is a leading Nordic aviation company, owning two leading airlines in the Nordics: Norwegian Air Shuttle and Widerøe’s Flyveselskap. Norwegian operates an extensive network connecting the Nordics with major European cities, while Widerøe primarily serves short-runway airports in rural Norway, providing vital regional connectivity. 

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