Duty Manager, Norwegian ground handling OSL
Application deadline: 02.06.2026
Location: Norway
Type of contract: Permanent
"Our people are the heart of Norwegian.
We embrace a culture of diversity ,equality and inclusion.
Embracing this culture is critical to our business success and makes us stronger together. Our people have different strengths, experiences, and backgrounds,
but all share a passion for our vision; to become the most loved and trusted airline in Europe”.
Are you our new Duty Manager for Norwegian ground handling?
- Reporting to Front of House Manager – Norwegian ground handling Norway.
- Responsible for passenger handling and operation at OSL Airport while on shift.
- Act as senior delegate for Norwegian ground handling at OSL Airport on shift in the absence of the FOH Manager.
- Keep an overview of allocated resources daily basis to ensure the highest standards are met.
- Ensure the highest levels of safety, compliance and operational performance is achieved for the entire Norwegian passenger and operations activities at OSL Airport.
We can offer:
- Competitive salary
- Good pension and insurance schemes
- Passionately colleagues in a work environment with a caring heart
- Possibility to travel in Europe with employee priced tickets
- A possibility to be courageously inventive and set your own footprint in an international organization
You are our ideal candidate if:
- Relevant experience in an operations management role within aviation/travel industry, as well as passenger services and/or operations experience within Norwegian ground handling.
- Proven leadership skills to manage a large dynamic workforce and executing performance management and development.
- Experience in stakeholder relationships and the ability to influence and make change.
- Strong customer focus in developing customer centricity process.
- Strong communication skills, both verbal and written, with individuals and groups, ensuring effective flow of information in terms of awareness and understanding.
- Ability to work effectively with peers and other business units.
In this role you will be responsible for:
- Manage and lead on duty personal in the daily operation at OSL Airport when on shift.
- Record attendance and manage daily shortfalls in resource allocation.
- Manage and oversee that SLA’s, KPI’s & engagement standards are met when on shift.
- Carry out daily shift briefings with relevant staff and stakeholders and summarize a shift report.
- Lead the team in a culture where continuous improvement, is promoted. e.g., improvement ideas and help with problem-solving and implementing solutions.
- If needed, take action and step in to ensure all operation is covered.
- This job description is not limiting in comparison to other duties, as the Company may consider other duties appropriate to post the position on a permanent or temporary basis.
- Based at OSL Airport but some travel may be required to support operations around the network.
Could this be the start of an amazing journey?
If you love the thought of working with us, click the Apply Now button to complete your application. You will need to upload a recent copy of your CV.
Please note: We can only accept applications that have been submitted through our recruitment system.
Do you have any questions?
Or need any help with your application? We are here to support you, please contact:
Station manager:
Umaar Aslam Rana
Umaar.Aslam.Rana@norwegian.com
We hope to welcome you on board!
Travel required:
Application deadline: 02.06.2026
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